FAQ

What happens if I change plans in the middle of a cycle
If you are moving to a more expensive plan (e.g. Team to Advanced), your account will be charged on a pro-rated basis for the original plan and a new cycle ...
Wed, 12 Aug, 2020 at 9:23 AM
How do I change my billing email address
Please open a support ticket and include both the old and new email address required.
Wed, 12 Aug, 2020 at 9:23 AM
How do I access past invoices
Account admins can access all Aqua invoices from within the console. On the "Account Settings" page, click the "See Past Invoices" butto...
Fri, 28 May, 2021 at 2:10 AM
Can I pay via ACH or direct deposit
Yes. Please contact sales or open a support ticket to discuss invoice-based options.
Wed, 12 Aug, 2020 at 9:23 AM
What trial does Aqua offer
Aqua  offers a 14-day trial of our Advanced Plan, which provides full, unrestricted access to all Advanced-plan and below features. At the end of the trial ...
Tue, 15 Jun, 2021 at 6:26 AM
What payment cycles are available
Payments can only be made in annual billing cycles. To discuss other options, please contact sales.
Wed, 12 Aug, 2020 at 9:23 AM
What is the difference between account and group admins
Account administrators have full access to the account. They can add or remove users, create new groups, delete any resource, including scan reports, con...
Wed, 12 Aug, 2020 at 9:23 AM
What features of Aqua are visible to all members regardless of group
Some features of Aqua are considered "global" and can be seen by all members of the account, regardless of group. These include: third-party integ...
Wed, 23 Jun, 2021 at 2:39 AM
Can a user belong to multiple Aqua accounts?
The same email address cannot belong to multiple Aqua accounts. If you need to belong to multiple accounts, we suggest using an email alias if your provider...
Wed, 23 Jun, 2021 at 2:39 AM
Can I change the default group
You cannot remove the default group, nor add or remove users to it (all users belong to the Default group). You can change connected accounts to or from the...
Wed, 12 Aug, 2020 at 9:23 AM