Environment

Relevant for Aqua versions before 3.5.


Problem


When using the validate login button, the user is not found.


Solution


Make sure that at least "Account" and "Full DN" are populated in the  "Attribute Mapping" field.


For a full DN Attribute - Insert distinguishedName or entryDN instead of dn. 



Problem


The "Validate" button is not returning any output to the UI.


Solution


Use the browser's developer tools to debug the HTTP request while using "Validate".

We have seen cases where the response was a 504 Gateway Timeout . This indicates that there is a chance of an intermediate proxy timeout while waiting for the response.